Bright Bathrooms Delivery Policy Moving bathroom goods around the country can be a tricky business, as they are generally large, awkward, fragile and high-value items that are needed on building sites, or checked and stored until they are required. We have for the past 13+ years been refining and developing how we deliver your bathroom goods. We are confident we are uniquely positioned to offer a service unparalleled to anyone else. Our goal is always to make sure your delivery is as smooth as possible. Below is a full guide of what to expect from your delivery:
At a Glance
Up to 60% of our orders are delivered within 2 to 5 working days
We offer free delivery on items where we can
Each product page shows an estimated delivery lead time, based on our previous sales of that item
You can add as many items as you want to your basket it and you will never pay more than £44.95 (UK Mainland only, not including northern Scotland)
We can deliver internationally (please see below for more information)
If you have a specific delivery requirement – speak to the team; let’s see what we can do!
Your order comes with one delivery, where all your goods would be delivered in one go
Delivery prices Charges
We are a Manchester based company, so we were born to sniff out value for money. Having worked with a multitude of delivery companies over the years we believe we now have the best couriers for the job at the best price.
We have 4 levels of delivery:
Free delivery
£6.95
£15.95
£44.95
Our delivery charges are based on the item, its size and the brand. We might charge you the above delivery charges but in reality, it costs us far more to deliver bathroom equipment around the country. We subsidise the majority of deliveries to ensure that our prices are competitive and you are getting value for money, it’s a fine balance between discounting the item and discounting the delivery.
International delivery charges We can deliver to most European countries. When you have selected the items you require, go to the basket, below the total price and go to the delivery section. Update the country or area you want the goods to be delivered to. Our basket automatically calculates the cost of delivery for the goods you have selected to that country.
If you require delivery outside Europe get in touch with our sales team and discuss your requirements.
Where to find the delivery charge
We have a delivery charge on each product page. If you click the “More Info” link near the delivery section you will see the charge for that singular item. As you add items to your basket your total delivery charge will be automatically calculated. No matter how much you add to the basket, you will never be charged more than £44.95 (UK Mainland only, not including northern Scotland) for a delivery. So if you are planning to do your entire bathroom, why not get everything in one place, in one go and save a fortune on carriage.
Collecting your order In some instances, it is possible to collect your order from our warehouse in Yorkshire. This would need to be discussed prior to purchase as we need to establish the availability of the goods you require. Goods generally will not be available on the same day as purchase and we would need to arrange a collection date for you.
Delivery lead times Due to the nature of the products we sell it is not possible for us to store everything, we have a large warehouse based in Ashton-Under-Lyne but if we were to stock all the possible sizes, colours, shapes, styles and variations of the products we sell we wouldn’t just need a large warehouse.
When can I expect my goods? We aim to have most of our items delivered to you within 3 to 5 working days. We advertise on each product page an estimated lead time based on our previous sales of that item. We hold stock of the most popular items we sell, for other items we have developed a very close relationship with the manufacturers and national suppliers of the brands we sell in order to offer you the most competitive shipping times.
Will everything be delivered together? Your delivery charge includes one single delivery for all of your goods. As you are adding items to your basket your estimated lead time would be based on the item that will take the longest to come into stock. As soon as you place the order you will receive a confirmation email which will confirm the overall estimated delivery time for your order. If you need your order delivering in stages, just speak to our team and we can look at options for you.
Will you keep me updated on my order? Our delivery times are estimates based on the best information we have. We work with all of our suppliers to be as accurate as possible but unforeseen stock issues can occur. If there are any delays we will update you as soon as we are aware of them. We constantly monitor your order and if it looks like we will not be able to meet the delivery estimate we will contact you and let you know about the delay and look at alternative solutions if we can.
Making sure your delivery is correct For all of our large deliveries coming directly from our warehouse, we photograph the order leaving. This is so we can be sure the correct items have left and the goods are leaving in the correct condition.
Couriers We sell a diverse array of bathroom equipment from small shower components, fragile ceramics to large heavy shower enclosures. Having the right courier to do the job means we have to use a variety of different providers to get your goods to you.
Directly from suppliers/manufacturers
Due to the relationship with have crafted with national suppliers and manufacturers in some instances, we can have goods sent directly from their warehouses using their own transport or couriers. We cannot do this for every item and it is a decision we will make to speed your goods up. When we are shipping goods from suppliers or manufacturers they will contact you with the delivery arrangements.
Palletline is one of the best-recognised pallet networks of couriers in the UK. To ensure you are available for delivery our local depot of Palletline Expect Distribution will contact you by phone to confirm your availability. They are able to delay the deliveries if you need them to, but they will be unable to speed deliveries up. They will always need to speak to you first before delivering, if they cannot contact you the delivery will not happen, they will contact you repeatedly over a 3 day period before referring the delivery back to our sales team. If you are expecting a delivery and you have not heard from the couriers please contact our sales team and we can look into the reasons, please do not just assume the delivery will arrive.
All of our deliveries by Palletline are made using 7.5-tonne vehicles. If there are any deliveries restrictions to your property that will not allow a 7.5-tonne vehicle to reach the property we need to be informed before the delivery to avoid any failed deliveries.
All of our pallet deliveries are a curbside delivery. The drivers are carrying goods from multiple companies not just our deliveries. As a result they are not insured to leave their vehicles to enter your property with the goods. You will need to arrange for someone to be there to check the goods on arrival; for which you have 15 minutes with the driver. You will also need to arrange for someone to move the goods into your property. As mentioned previously, the wooden pallet and frame are part of your order, we would be unable to come and collect the pallet.
Checking your delivery Once your delivery arrives it is very important to check the delivery in full as soon as possible. We would love to say that there is never a problem with a delivery, and for 99% of our deliveries that is true, but even with our checks and procedures in place a problem can occur. It is very important to check the goods against your delivery note and your order confirmation to ensure you have received the correct items in the correct quantities. You will also need to check the packaging and open the items and check the goods. If there are any problems and you let us know immediately we can get any issues sorted and you can avoid the disappointment of discovering these problems during installation, and causing an unnecessary costly delay to your project. We appreciate everyone has hectic lives but a quick check of your goods after delivery can make a big difference to how your installation progresses.
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